Commitment to quality

QUALITY POLICY of Instituto BME

The prestige and leadership of Instituto BME as a training center can only be achieved if every service provided aims for complete client satisfaction.

We understand that a satisfied client is one whose expectations have been met thanks to Instituto BME's pursuit of Total Quality Commitment.

Total Quality means paying utmost attention to every detail in the service delivery process. It is precisely this meticulous attention to detail that distinguishes Instituto BME’s activity from its competitors.

This Total Quality is embodied in a Total Quality Objective, the application of which requires all Instituto BME staff to fully internalize the scope of all actions it involves. In essence, the Total Quality Objective is not just a set of measures mechanically implemented but an attitude among staff that strives to please the client at all times. Total Quality is achieved through small individual contributions.

Furthermore, Instituto BME’s Total Quality Objective also addresses the following aspects:

• The pace of change: The emergence of new, unmet client needs requires Instituto BME to continually update its services and how they are delivered.
• Staff participation: Each employee at Instituto BME proposes ideas and suggestions within their scope to improve service quality and the delivery process. Efficiency is also measured in terms of lower economic costs and time savings.
• Internal training: Delivering top-quality services is closely tied to staff training, which Instituto BME considers a fundamental pillar of its Total Quality Objective.
• Suppliers: Product and service providers must align with our quality approach and actively participate in our continuous improvement program.
• Updating the Total Quality Objective: Based on staff initiatives, knowledge of client demands, and comparisons with top competitors, management will annually define priority areas of focus in line with Instituto BME's strategic goals.
• Risks: Proper identification, analysis, and management of potential risks and opportunities in all activities and processes are essential.
• Stakeholders: It is necessary to understand, analyze, and strive to meet their needs and expectations, which includes improving client satisfaction.

Ultimately, the Total Quality Objective is always a priority, requiring constant effort to maintain and monitor its progress.